Returns & Exchanges Policy

At Expressions Home Decor, we take great pride in the quality of our products and are committed to ensuring your satisfaction. Our team stands behind every piece we create with a 30-day Money-Back Guarantee of Satisfaction (except: Personalized and Custom Products).

If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for an exchange, store credit, or refund of the purchase price. Additionally, all our products are guaranteed against defects for 2 years from the date of shipment.

Non-Returnable Items:

• Personal or custom-made items cannot be returned or exchanged unless they are damaged or defective.

• Gift Cards

Please notify us within 24 hours of placing a custom order if you need to cancel. After 24 hours, we may be able to accommodate changes but cannot guarantee full cancellation or alteration.

How to Return an Item:

All returns require a Return Merchandise Authorization (RMA) number. Contact us to request an RMA before returning items. Returns without an RMA may be subject to a 20% restocking fee or refused. Once received, we will inspect the item to ensure it meets return requirements. Refunds for approved returns will be processed within 10 business days. Refunds will be issued to the original payment method, or as store credit if the payment method is no longer valid. To initiate a return, please email info@expressionshomedecor.com simply send your item to the address below, ensuring it is securely packaged to prevent damage during transit:

Please note that customers are responsible for all shipping costs associated with returns, including shipping to and from the delivery location.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our support team immediately. We’ll work with you to arrange a replacement or refund as quickly as possible. Be sure to include photos of the damaged product for a faster resolution.

Gift Returns

A gift credit will be issued upon return for items purchased as gifts and shipped directly to the recipient. If the gift was shipped to the purchaser, refunds will be issued to the original payment method.

Unauthorized Returns & Undeliverable Shipments

Returns without an RMA or undeliverable shipments due to incorrect addresses or refusal may incur a 20% restocking fee. Return shipping costs for undeliverable packages will be deducted from any refund. International orders are non-returnable.

Additional Information:

If you have any questions or concerns about our return policy, don’t hesitate to reach out to our customer service team via email (info@expressionshomedecor.com). At Expressions Home Decor, we’re here to ensure your shopping experience is seamless and worry-free.